Shipping & Returns
We want you to start using your Bali Bag as soon as possible! Here's all the information about how we handle our shipments and what to do if you need to make a change or return.
📦 Shipping
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Delivery times: Delivery in 1 to 3 business days in the Iberian Peninsula and 1 to 5 business days in the rest of Europe.
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Shipping cost: 4.99€ in the Iberian Peninsula (including Portugal) and the Balearic Islands, 19€ for Europe and the Canary Islands, and 25€ for the rest of the world.
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Tracking: As soon as your package is in the hands of the courier service, you will receive an email with a tracking link so you know exactly when your dose of summer will arrive.
🔄 Returns and Exchanges
If for any reason you change your mind or the color is not what you expected, don't worry, you have 14 calendar days from the receipt of the order to request a return.
Conditions for returns:
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The product must be in the same condition you received it: unused, clean, and with its original tag.
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For obvious reasons, we cannot accept returns of bags that come with sand residue, cream stains, or signs of having been used in the pool or at the beach.
How to request a return:
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Send us an email to contactobalibag@gmail.com indicating your order number.
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We will explain the steps to send the package back to us. (Note: Return shipping costs are borne by the customer, unless the product has a manufacturing defect).
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Once we receive the bag and confirm that everything is perfect, we will issue the refund to the same payment method you used within 5 to 7 business days.
Do you have any more questions about your order? Email us at contactobalibag@gmail.com!
Our customer service team will be happy to help you resolve them.